Information handling
Your information
Information you choose to provide
Copper & Linen may collect personal information that you choose to give us when you contact the venue or use an available website-based communication option. This may include your name, email address, phone number and the contents of an enquiry or request. Please provide only information that is relevant to the matter you would like us to address. You can contact us at [email protected] or on +61280154726 if you prefer to use a direct venue contact channel.
- Your name and preferred contact details;
- Details included in a question, request or message; and
- Information you choose to share so we can understand and respond to your enquiry.
Information collected through website use
When you use this website, technical and usage information may be collected where it is made available through the site or its supporting services. Depending on how the website is used, this may include device and browser details, pages viewed, approximate location derived from technical information, and interaction information. We use cautious, practical information handling for website operation and do not assume that every visitor provides the same information. For information specifically about cookies or similar website tools, please read our separate Cookie Policy.
Practical purposes
How we use information
Responding to enquiries
We may use information you provide to read, manage and respond to questions or requests sent to Copper & Linen through available contact channels. This can include using the contact details you supplied to reply about the matter you raised. Our use of that information is limited to addressing your request and related communication where it is reasonably needed.
Operating and improving the website
Website-use information may be used to operate, secure and maintain the website, and to understand how visitors use its pages and features. This helps us consider whether the website is working clearly and reliably for visitors. The information available for this purpose may vary with the site and supporting services in use.
Sending requested updates
Where you ask to receive updates or otherwise agree to receive communications, we may use the contact details you supplied for that purpose. You can ask us to stop non-essential direct communications at any time by emailing [email protected]. We may still need to send a response or service-related communication where it is necessary to address your request.
Careful handling
Sharing and safeguarding information
Limited sharing
When information may be shared
Copper & Linen may share personal information where it is reasonably necessary to provide a requested service, operate the website, comply with applicable obligations, protect rights or safety, or respond to a lawful request. Information may also be handled with general service support where that support is reasonably needed for the relevant purpose. In each case, we aim to limit sharing to information that is reasonably necessary. This policy does not mean that information will never be disclosed when a legitimate and necessary circumstance requires it.
Reasonable steps
Keeping information secure
Copper & Linen takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We consider information handling carefully when operating the website and responding to visitors. However, no method of transmission or storage can be guaranteed completely secure. If you are concerned about information you have provided to us, please contact [email protected] so we can consider your concern.
Please avoid including unnecessary sensitive details in an enquiry.
Practical requests
Your choices
Access or correction requests
You can contact Copper & Linen to request access to personal information held about you or to ask for information to be corrected. Please provide enough detail to help us identify the relevant request and the information it concerns. We may need to verify your identity before responding, so that personal information is handled with care. Send your request to [email protected] or call +61280154726.
Direct communication preferences
You can ask Copper & Linen to stop sending non-essential direct communications by emailing [email protected]. We will consider your request in relation to future non-essential communications. We may still need to contact you where a response or service-related communication is needed to address a question or request you have made.
Keeping information accurate
Please let us know if contact information you have provided changes, or if you believe information about you is inaccurate. Keeping relevant details current can help us communicate clearly about your enquiry. You can notify us at [email protected].
Questions and changes
Concerns and changes
Privacy concerns or complaints
If you have a question, concern or complaint about privacy or how personal information has been handled, please contact Copper & Linen first and describe the concern as clearly as you can. This helps us understand what information or communication you are asking about. You can reach us using the contact details below. These contact routes are provided for privacy matters and visitor enquiries, and we will consider the information you provide in relation to your concern.
Email: [email protected]
Phone: +61280154726
Address: 14 Sunshine Lane, Fitzroy VIC 3065, Australia (opens in a new tab)
Changes to this Privacy Policy
Copper & Linen may update this Privacy Policy from time to time. The current version will be available on copperandlinenn.com with its effective date. We encourage you to review the policy periodically so you can see the version that currently applies to website and venue-related communications.
Current effective date 7 September 2026
Current policy reference
This is Copper & Linen’s current Privacy Policy, effective 7 September 2026. Privacy questions can be directed to [email protected].